Digital Products Returns/Refunds Policy
Thanks for purchasing our products at https://bsrnradio.com operated by Reyactive LLC.
We offer a full money-back guarantee for all digital products purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back, no questions asked.
You are eligible for a full reimbursement within 30 calendar days of your purchase. After the 30-day period you will no longer be eligible and won’t be able to receive a refund.
We encourage our customers to try the product (or service) in the first 30 days after their purchase to ensure it fits your needs.
Event Tickets Returns/Refunds Policy
Thanks for purchasing a ticket to one of our events through our website or through one of our ticketing partners from BSRNRadio.com operated by Reyactive LLC.
We offer a full money-back guarantee for all tickets except multi-day events purchased through our website or one of our ticketing partners until 24 hours before the event. If for any reason you need to cancel or change your plans to attend one of our events (not a partner’s event, those may have different refund policies, you’ll have to check with them), you can get your money back, no questions asked as long as your request is made no later than 24 hours before the event is scheduled to commence. If you need to change your plans after that point but before the event begins, we will happily offer you credit against any equal or lesser ticket for any future event scheduled within the following year from date of ticket issue.
For multiday events we only offer full refunds up to 30 days before the event, half refunds up to 14 days out and no refunds after that unless there is a cancellation of the event by the event organizer (Reyactive LLC). Again, partner events have their own refund rules for their events which apply for their events and ours do not apply in those cases.
Should you need to change your plans or cancel your ticket between the 30 days before the event and the day of the event itself, you may be eligible for a credit against any future event of equal or lesser value scheduled to occur within the following year from date of ticket issue. Some exclusions may apply. See ticket for details.
If you have any additional questions or would like to request a refund or exchange, feel free to contact us using the contact information below.